Shipping policy

1. Order Processing & Handling

All orders are processed and dispatched from our headquarters at Bettws Hall.

  • Handling Time: Please allow 1–2 business days for your order to be picked, packed, and prepared for shipping.

  • Business Days: Our shipping department operates Monday through Friday, excluding UK Bank Holidays. Orders placed over the weekend will be processed starting the following Monday.

2. Domestic Shipping (United Kingdom)

We use Royal Mail for all domestic deliveries to ensure your items arrive safely.

  • Delivery Timeline: Once dispatched, orders typically arrive within 1-3 business days.

  • Shipping Rates:

    • FREE Shipping on all UK orders over £100.00.

    • £6.95 for orders £100.00 and under.

     

3. International Shipping (EU & Rest of World)

We are pleased to offer international shipping via a select number of third party shipping agents.

  • Delivery Timeline: International orders typically arrive within 3–10 business days, depending on the destination and local customs processing.

  • Customs, Duties & Taxes: For all orders shipped outside of the United Kingdom, the recipient is the importer of record. You may be subject to import duties and taxes once the shipment reaches your country.

    • G & A Leisure Ltd is not responsible for these charges. * Customs policies vary widely; please contact your local customs office for more information.

4. Local Pickup

If you are visiting the lodges or live nearby, you may opt for Local Pickup at checkout.

  • Location: Bettws Hall, Bettws Cedewain, Newtown, Powys, SY16 3DS.

  • Process: You will receive an email notification as soon as your order is ready for collection. Please bring your order confirmation email (digital or printed) when you arrive.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your delivery progress directly on the Royal Mail website.

6. Shipping Restrictions

  • PO Boxes: Please note that for security and signature requirements, we recommend providing a physical residential or business address rather than a PO Box.

  • Inaccurate Addresses: G & A Leisure Ltd is not responsible for orders that are undeliverable due to an incorrect address provided by the customer. A re-shipping fee may apply if the item is returned to us.