Accessibility Policy

1. Our Commitment

G & A Leisure Ltd (trading as Bettws Hall) is dedicated to ensuring that our online store is accessible to everyone, regardless of technology or ability. We believe that a high-end shopping experience should be inclusive, and we are actively working to increase the accessibility and usability of our website.

2. Standards & Compliance

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines are the internationally recognized benchmark for digital accessibility.

 

  • European Accessibility Act (EAA): As of June 2025, we have updated our digital processes to align with the EAA requirements for e-commerce, ensuring our checkout and service journeys are accessible to customers across the UK and the EU.

  • Equality Act 2010: We fulfill our legal duty under UK law to make "reasonable adjustments" so that persons with disabilities are not disadvantaged when using our services.

     

3. Key Accessibility Features

To ensure a seamless experience at Bettws Hall, we implement the following:

  • Alt-Text Strategy: We provide descriptive alternative text for all product images (e.g., our Tweed Caps) to ensure screen-reader users understand our collection.

  • Keyboard Navigation: Our site is designed to be navigable using a keyboard alone, without the need for a mouse.

     

  • Semantic Structure: We use proper HTML headings and labels so that assistive technologies can easily interpret the layout of our pages.

     

  • Responsive Design: Our store is fully functional when resized or zoomed, maintaining clarity for users with low vision.

4. Ongoing Efforts & Limitations

Accessibility is an ongoing journey. While we strive for perfection, some legacy content or third-party integrations (such as external map widgets or social media feeds) may not yet be fully optimized. We review our site regularly to identify and fix these areas.

5. Feedback & Contact Information

We want to hear from you if you encounter any barriers on our site. If you find something difficult to use, or if you require information in an alternative format, please contact us:

6. Formal Complaints

If you are not satisfied with our response to an accessibility issue, you have the right to contact the Equality Advisory and Support Service (EASS) in the UK for further guidance.